FAQ

FAQ – A Parisian Affair

Welcome to A Parisian Affair

We’re here to make your shopping experience easy, transparent, and convenient. Below you’ll find answers to common questions about orders, shipping, tracking, returns, refunds, and payments.

01. Shipping & Delivery

Where do you ship?
We currently ship to customers within the United States.

Is shipping free?
Yes. We offer free standard shipping on all U.S. orders, with no minimum purchase requirement.

What is the Order Cutoff time ?

Orders placed before 3:00 PM (CST) will begin processing on the same business day.
Orders placed after 3:00 PM (CST) will be processed on the next business day.

Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday & Sunday: Closed
Time Zone: Central Standard Time (GMT -06:00)

How long does processing take?
Orders are normally processed within 1–2 business days after payment is confirmed.

How long does delivery take?
After your order has been shipped, delivery typically takes 3–5 business days, depending on your delivery address and shipping carrier.

Which carriers do you use?
Orders may be shipped through USPS, UPS, or FedEx.

Need more information?
Please read our Shipping Policy for complete details about shipping, processing times, delivery, carriers, tracking, and shipping issues.

02. Order Tracking

How can I track my order?
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.

You can use the tracking number provided in the email to check your shipment status with the applicable carrier.

When will tracking information become available?
Tracking information may take up to 24 hours to become active after your shipping confirmation has been sent.

What if my tracking information is not updating?
Please allow up to 24 hours for the carrier's tracking system to update. If there is still no tracking activity, contact us at info@aparisianaffair.com.

Need more information?
Please read our Shipping Policy and  Order Tracking for additional information about order tracking and delivery.

03. Orders

Can I change my order?
Please contact us as soon as possible if you need to change an order. Changes are only possible before the order has been processed or shipped.

Can I cancel my order?
Cancellation requests can be made within 2 hours of placing your order. After processing or shipment, cancellation may no longer be available.

What if I receive the wrong item?
Contact us promptly with your order information. We will review the issue and assist you with the next steps.

What if my item arrives damaged?
Please contact us as soon as possible after delivery if your order arrives damaged or defective. We will review the issue and help resolve it.

Need more information?
Please review our Shipping Policy and Returns & Refunds Policy for additional information about orders and delivery issues.

04. Returns & Refunds

What is your return period?
We accept eligible returns within 30 days of delivery, subject to our return requirements.

What are the return requirements?
Items should be:

  • Unused and unworn
  • In original condition
  • In original packaging when applicable
  • With original tags attached when applicable
  • Accompanied by proof of purchase

How do I request a return?
Email info@aparisianaffair.com with your order details. Our support team will provide return instructions.

Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Are there restocking fees?
No. We do not charge restocking fees.

When will I receive my refund?
Approved refunds are issued to the original payment method after the returned item has been received and reviewed. Your bank or payment provider may require additional processing time.

Need more information?
Please read our Returns & Refunds Policy for complete information about eligible returns, return requirements, refunds, and return shipping.

05. Payments

Which payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Available payment options are displayed during checkout.

Is checkout secure?
Yes. Payment information is processed through secure payment systems using industry-standard security measures. We do not store your full card information.

When is payment processed?
Payment is processed when you complete checkout. An order confirmation is sent after successful payment authorization.

What currency do you use?
All prices are displayed in U.S. Dollars (USD).

Need more information?
Please read our Payment Policy for complete information about accepted payment methods, payment processing, security, and checkout.

06. Delivery Problems

What if my package is lost?
If the carrier confirms that your package is lost, please contact us so we can work with the carrier to determine the appropriate resolution.

What if my package is returned to the sender?
A package may be returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package. Please contact us if this happens. Additional shipping charges may apply for re-delivery.

Need more information?
Please read our Shipping Policy for additional information about lost packages, returned shipments, delivery delays, and shipping issues.

07. Customer Support

How can I contact A Parisian Affair?

Store Name: A Parisian Affair
Phone: +1 903-739-2858
Email: info@aparisianaffair.com
Store Address: 140 N Main St, Paris, TX 75460, United States
Opening Hours:
                Monday to Friday : (10 AM–5 PM) (GMT -06:00) (CST) (Chicago)
                Saturday-Sunday : Closed
Response Time: We respond within 24 hours.

Need More Help?

If your question is not answered above, please contact our customer support team. We’re happy to assist with your order, shipping, returns, or payment questions.

A Parisian Affair — Clear information, secure checkout, and customer-focused service.